Customer Support Vision

 

  • Meet customer expectations by providing timely, professional, and efficient support
  • Maintain a “Customer First” mentality by acting as the voice of customers – through teamwork, collaboration, and a commitment to learning
  • Resolve customer issues the first time around, by being detail-oriented and acting in a proactive manner
  • Achieve high-level customer satisfaction results through trust, collaboration, and team engagement

Greenstone Support

Knowledge Base for Product Documentation

Find up-to-date customer documentation, step-by-step processes, how-to guides, helpful tips, on-demand webinars, and more.

  • Greenstone offers support and training resources to answer your questions
  • Utilize the “Search” feature to help you find documentation and resources
  • If you are unable to find documentation, contact Greenstone Customer Support

Greenstone_Customer_Resources
Greenstone - Product Information

What's New with Greenstone Products

Find up-to-date “What’s New” documentation for Greenstone products.

How to Contact Greenstone Support

To submit a case to Greenstone Support, you can either send an email or call. Please provide all the details of the issue you are experiencing to help us to better understand your case.

Call Support

800-366-2474

Tips to Create a Case

In an effort to fully support your agribusiness, Greenstone Support Team triages each support case upon receiving. Then, an investigation of the case commences to resolve the issue as soon as possible.

 

Review these helpful resources, including a checklist and tips to help Greenstone better understand your incident from the very start.

Customer Support Hours

Normal Hours of Operation​

Monday – Friday ​

7 am – 5 pm CST

 

Holiday Hours*

7 am – 4 pm CST

 

*Holiday Hours are in effect on the following days:

November 27, 2024

December 16-31, 2024

2024 • Greenstone Closed the Following Days

JANUARY 1NEW YEARS DAY
JANUARY 16MARTIN LUTHER KING JR. DAY
FEBRUARY 19PRESIDENTS DAY
MAY 27MEMORIAL DAY
JULY 44TH OF JULY
SEPTEMBER 2LABOR DAY
NOVEMBER 11VETERANS DAY
NOVEMBER 28 & 29THANKSGIVING
DECEMBER 25 & 26CHRISTMAS

Greenstone Support Team

AGRIS Support Team

De An Borg

De An Borg

Technical Support Specialist I
Samantha Pykare

Samantha Pykare

Technical Support Specialist II
Betsy Ropp

Betsy Ropp

Technical Support Specialist I
Alisa Muller

Alisa Mueller

Technical Support Analyst II
Arlena Bannon

Arlena Bannon

Technical Support Analyst II
Shanda Williamson

Shanda Williamon

Technical Support Analyst I

oneWeigh Support Team

Austin Kocher

Austin Kocher

Technical Support Specialist II
Curtis Green

Curtis Green

Technical Support Specialist I

CINCH Support Team

Michelle Cobb

Michelle Cobb

Technical Support Specialist I

Mobile App Support Team

Benmo Oparison

Benmo Oparison

Technical Support Specialist I

Systems / Technical Team

Casey Clark

Casey Clark

Technical Support Specialist II
Jon Delaney

Jon Delaney

Technical Support Analyst II

Customer Support Management

Christine Sink

Christine Sink

Manager, Customer Services