Customer Support Vision
- Meet customer expectations by providing timely, professional, and efficient support
- Maintain a “Customer First” mentality by acting as the voice of customers – through teamwork, collaboration, and a commitment to learning
- Resolve customer issues the first time around, by being detail-oriented and acting in a proactive manner
- Achieve high-level customer satisfaction results through trust, collaboration, and team engagement
Knowledge Base for Product Documentation
Find up-to-date customer documentation, step-by-step processes, how-to guides, helpful tips, on-demand webinars, and more.
- Greenstone offers support and training resources to answer your questions
- Utilize the “Search” feature to help you find documentation and resources
- If you are unable to find documentation, contact Greenstone Customer Support
What's New with Greenstone Products
Find up-to-date “What’s New” documentation for Greenstone products.
- Greenstone offers support and training resources for you on how to use or administer products
- Contact Greenstone Customer Support if you can’t find what you are looking for
How to Contact Greenstone Support
To submit a case to Greenstone Support, you can either send an email or call. Please provide all the details of the issue you are experiencing to help us to better understand your case.
Email Support
Call Support
800-366-2474
Tips to Create a Case
In an effort to fully support your agribusiness, Greenstone Support Team triages each support case upon receiving. Then, an investigation of the case commences to resolve the issue as soon as possible.
Review these helpful resources, including a checklist and tips to help Greenstone better understand your incident from the very start.
Customer Support Hours
Normal Hours of Operation
Monday – Friday
7 am – 5 pm CST
Holiday Hours*
7 am – 4 pm CST
*Holiday Hours are in effect on the following days:
November 22, 2023
December 19-22, 2023
December 28-30, 2023
2023 • Greenstone Closed the Following Days
| JANUARY 1 | NEW YEARS DAY |
| JANUARY 16 | MARTIN LUTHER KING JR. DAY |
| FEBRUARY 20 | PRESIDENTS DAY |
| MAY 29 | MEMORIAL DAL |
| JULY 4 | 4TH OF JULY |
| SEPTEMBER 4 | LABOR DAY |
| NOVEMBER 26 & 27 | THANKSGIVING |
| DECEMBER 25 & 26 | CHRISTMAS |
Greenstone Support Team
AGRIS Support Team
oneWeigh Support Team
CINCH Support Team
Mobile App Support Team
Systems / Technical Team
Customer Support Management
