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According to the 2014 American Express Customer Service Barometer, 99% of consumers surveyed believe that getting a satisfactory answer or being connected to someone knowledgeable are the most important prerequisites for a great customer experience. Once those prerequisites are met, 89% of those surveyed indicated that personalization is the most important factor in excellent customer service experiences.…

“If we don’t know what we have, we can’t market it.”  That sums up why you need a reliable system to keep track of your grain – both its quantity and quality. Knowing the inventory of your bins allows your managers to make timely and profitable decisions.  One co-op’s quality systems manager says, “Meeting specific orders…

By Dayton Jagiela, Cultura Growth Analyst I hear the train a comin’; it’s rollin’ ‘round the bend – Johnny Cash, Folsom Prison Blues I fondly remember this time of year during my tenure managing elevators.  The elevator is close to full, you are trying to make space for January deliveries, and the shuttle loading components are…

By Dayton Jagiela, Cultura Strategic Growth Analyst I recently got back from a trip involving multiple customers around the country where we discussed the topic of freight and dispatch.   Several takeaways arose: Freight and dispatch is unique for different silos within the overall business, it is a time-consuming and laborious process to organize this business…

A generation ago, average consumers rarely thought about food safety; there was no real need.  But that was before terrorists staged a series of blatant, coordinated attacks in the United States on September 11, 2001.  That turning point exposed America’s vulnerability. Across the country, protecting the safety of communities large and small became a top…

By Dayton Jagiela The ability to track commodities throughout the supply chain has been spotlighted topic over the past decade.  There are a variety of reasons and concerns from the public/private sector as to why.  This post will focus on why it is important for your plant to track grain movement into the future. Margins…