Who Knows Your Customer Best?

Do you worry about what would happen if you suddenly lost a sales team member? Could you seamlessly continue to service customer accounts? Or would it take months of repeated conversations and getting up-to-date on current/past/future projects? As a general manager of an agricultural operation, you appreciate and understand the relationship between your sales team…

How Do You Prepare for a Grower Meeting?

For the average General Manager/CEO, a grower meeting can be a costly experience. It’s that time of year again, and your growers are in your office regularly. Even though working with your customer face-to-face is the best way to nurture and progress these relationships, the time it takes for you to prepare for grower meetings is costly.…

How to Improve Grower Relationships

According to the 2014 American Express Customer Service Barometer, 99% of consumers surveyed believe that getting a satisfactory answer or being connected to someone knowledgeable are the most important prerequisites for a great customer experience. Once those prerequisites are met, 89% of those surveyed indicated that personalization is the most important factor in excellent customer service experiences.…

Commodities Finger Printed

By Dayton Jagiela The ability to track commodities throughout the supply chain has been spotlighted topic over the past decade.  There are a variety of reasons and concerns from the public/private sector as to why.  This post will focus on why it is important for your plant to track grain movement into the future. Margins…

How Do We Attract New Talent?

One of the biggest challenges I faced as an elevator manager was attracting quality talent for seasonal/full-time help.  The elevator can be in tip-top shape going into harvest, but if you do not have adequate coverage, disaster can strike.  I began to question why we had such a shortage of potential candidates.  There were young…